Pam is an African-American girl who has grown up around horses and ponies. Her father is a veterinarian who owns the Crandal Animal Clinic and her mother is a riding teacher. Pam knows the most about horses and riding, as well as taking care of other animals. She originally disliked horse shows, despite being a highly capable rider, but over the course of the series she grows to like competitions.
Her father Dr. Crandal is a veterinarian and her mother Mrs. Crandal is a riding instructor. She has a younger sister and brother, Jack and Jill, who are five-year-old twins. She has owned ponies since she was five and Lightning is her second pony.